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Smith Cooper win Sage Customer Service Award Friday, 27th November 2009
Smith Cooper are celebrating after been presented with the Circle of Excellence award at the fifth Circle of Excellence Gala dinner. The awards that took place in the stunning setting of The Alnwick Garden, Northumberland and recognise the top 15 Sage Business Partners based on customer feedback.
The Circle of Excellence rewards Sage Business Partners who provide Sage customers with an extraordinary customer experience. 15 Business Partner are recognised across the Sage community as being the leaders in customer experience. Sage run this initiative annually and invite over 1000 Business Partners to take part and is based on how likely customers are to recommend them.
On presenting the award to Smith Cooper, Paul Stobart, CEO, UK and Ireland Region, Sage (UK) Limited, states, “I’m delighted to present this award to Smith Cooper. Our vision is to be the business software company that everyone recommends and our Business Partners are a vital part of this. The Circle of Excellence rewards our Business Partners who support this vision by providing our customers with a fantastic customer experience, and this is something that I’m also very passionate about so my congratulations go to all involved.”
Greg Ford, Managing Director of Sage’s Mid-Market Division adds: “This was the first year that I’ve been involved in the Business Partner awards programme and I’m really impressed with what I’ve seen so far. Smith Cooper has done a fantastic job this year and I believe we’ve all got another great year ahead of us. I’d like to see 2010 seeing us get even closer to our customers, and providing them with an even better customer experience across the board.”
Richard Brewster, Head of Business Solutions said “This is a fantastic achievement for Smith Cooper and shows the commitment that we have to our customers in providing a high level of customer service before, during and after implementation. “
“ This year has been a difficult year for businesses in general and one of our aims has been to provide a superior support service that is also great value for money. This award underlines the fact that we managed to acheive this.”
For more information on the sage support services provided by Smith Cooper please contact our support desk 0844 669 9998
