" From the beginning the training
received was excellent and nothing was too much trouble."
Case studies
Client Quote "We have worked with Smith Cooper for a number of years now and enjoy an excellent working relationship with them, so when they recommended that we invested in Spindle Professional, we were very interested. The system has been fully operational for just a year and is reaping benefits in terms of costs savings and improved efficiency. Now our customers receive their invoices and statements by e-mail.
We generally generate around 150 to 200 invoices every day, which were previously posted out via Royal Mail. Increasing postal costs, coupled with the excuse that invoices hadn’t been received, was making our credit control procedure increasingly costly and time consuming.
Feedback from customers suggests that this has improved the level of service to them and they are much happier too. Since they receive their invoices quicker, they can process them quicker and pay us quicker too!"
Penny Goodwin Account Manager
Business Need
The company predominantly trades with a large volume of low value sales which are all distributed from the head office. Invoices are sent out to clients on the following day based on the previous days dispatches (150 to 200 invoices) This process can take up to 2 hours as the user must print, fold and post the invoices.
The costs of this process (including stamps, stationery and staff time) was a material value in the overall costs.
The Solution
Spindle Professional is a document distribution solution based on Spindle Professional that creates and sends any external documents, including invoices, statements, remittance advices, sales confirmations and purchase orders.
The system merges information from Sage Line 50 or MMS to create ‘form backdrops’ such as company logo and colours. This enables it to e-mail company branded documents, cutting stationery costs dramatically. As documents can be sent out via e-mail or fax, it means a dramatic reduction in postage costs too.
Sage Document Manager allows the user to create and e-mail large batches of documents with just a couple of clicks.
The Benefits
There has been an immediate reduction in costs relating to the production and processing of invoices. The return on investment in the first month alone covered the cost of the single user package.
The client has also reported that by implementing the system it has had a positive effect on their customer relationships and cash flow.
